Frequently Asked Questions: The Studio

 

I have a project in mind. What’s the process?

1. Onboarding

Well, first, reach out and introduce yourself. I'll then send you a packet with more information and some brief questions to make sure we'll be a good fit. Then, I’ll send you an onboarding packet outlining the terms & conditions of our project, a fee breakdown, and a general guide to keep as we go through the process. You’ll pay the 50% deposit up-front, and then I’ll get our project on the calendar.

2. Creative Direction

Next, I’ll use the answers you gave me in the onboarding stage to guide my creative direction. I’ll do research on your target audience, other brands in your field, and so on. I’ll then take all that information and create a moodboard full of gorgeous imagery that will guide our project from then on. 

3. Creating

After you’ve approved the moodboard and any other initial documents, I’ll get to creating. For most projects, I’ll give you one option, and we’ll discuss why and how I came to that one option. You’ll give me any feedback you have, and we’ll go from there.

4. The Launch

Then we'll tie up any loose ends and I’ll send you an offboarding packet (including maintenance packages should you wish for me to be in charge of your brand on an on-going basis), and all of your final files. 

you only give me one design option? 

Based on past experience, I've found that it can get overwhelming having too many options to pick from, and it creates unnecessary revisions and changes, delaying the process. Because I do so much research up front to make sure you're getting the best design for your business, you can be sure that I've chosen very carefully. Which means I don't do revisions unless it's absolutely mandatory. 

How much notice do I need to give you for my project?

I'm often booked a few weeks in advance, so the sooner the better. If you have a specific timeline, please let me know before booking and I'll do my best to accommodate you.

Do you work with clients around the world?

Absolutely. Although I'm currently based in Portland, OR, I'm used to working with clients from all over. And because our communication will be primarily through email, the time difference usually isn't an issue. 

What should I do to prepare for our project?

First things first, let's make sure our styles will play well together. The best place to look first is my Pinterest. If you like what you see, then we'll be great friends. 

Then, make sure you have anything you'd like me to use in your project ready. Want me to design a website for you? I'll need the copy you want to include (or I can recommend a copywriter if you need). Doing an ecommerce site? I'll need all your inventory and pricing info to get you set up initially, not to mention any photos you like me to use (unless you'd ike me to shoot them for you, in which case I'll need you to ship your product to the studio). 

Also, please make sure you'll have a bit of time to dedicate to this project. Due to the tight turnaround times I give clients, you'll need to be available to give me feedback in a timely manner, usually within 24 hours. Makes the process so much faster and easier for us both!

How do I pay you? Is part of the fee due upfront?

I'll email you an invoice when there is a payment due, and on it will be a link to a payment portal here on the site. You can use debit, credit, or PayPal. All payments are processed through Stripe and are 100% secure. 

There is a 50% fee due up front. The project cannot be scheduled or started until the contract has been accepted and the 50% deposit is made.

What website platforms do you design for?

Currently, I only design for Squarespace. It has numerous options and integrations, the customer support is wonderful, and it's incredibly user-friendly, that way you'll be able to take over your site when we're done, meltdown-free. 

Can you be in charge of my website after we're done? 

Yes - When we're all done with the project, I'll send you more info on my monthly maintenance packages.

What rights do I have to the finished Design?

You’ll own the visual elements that I create for you, for this project. I’ll give you source files and finished files, and you should keep them somewhere safe as I’m not required to keep a copy.

I, Sara Kraus, retain copyright to any and all work I produce, and own the unique combination of these elements that constitutes a complete design. I reserve the right to display all aspects of my creative work with this project, including sketches, work-in-progress designs, rejected design variations, and the completed project on my portfolio and in articles on websites, in magazine articles and in books.

You may not recolor, crop, distort, or otherwise alter the finished photos, designs, or artwork without prior written consent.

 

Have additional questions? Reach out and I'll do my damnedest to get them answered.


Frequently Asked Questions: The Shop

 

Returns & exchanges:

Returns on artwork are only accepted in case of damage upon arrival, otherwise all sales are final. So make sure you are really in love with your artwork before you purchase! I always try to represent colors as accurately as possible here on the site, but due to different screens and resolutions, accuracy is not guaranteed. 

If your artwork does arrive with an issue, an e-mail must be sent to sara@sarakraus.com within seven days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Once your item is received, you will be notified if your return is eligible for a refund. If so, you will be credited back the same way you paid for the item originally. 

Copyright:

The work you purchase here is yours to hang how you wish, in your home or office. But please note that I, Sara Kraus, retain copyright to any and all work I produce, including not only photographs and designs as well. You may not alter or resell any artwork or designs without prior written consent.

Shipping: 

All products are packaged and shipped with the utmost care to prevent damage. Shipping within the United States is a $10 flat rate, and all shipping internationally is a $50 flat rate fee. 

Framing:

I do not usually offer framing, since that is something that is very personal to your style, and your home decor. That being said, should you like me to have a pieced framed for you, I would be more than happy to help you, just email me at sara@sarakraus.com before placing your order!

Should you like to frame your piece yourself, your local framer will be a great option to help you out, but high end retail stores are great options as well.