Because each brand is only sold once, the studio cannot offer returns / exchanges / store credit. Due to the unique nature of branding, once a brand design is sold, it’s sold. Nor can the studio cannot accommodate requests for repeat designs.
The files included in your purchase are: JPG, PNG, and PDF. The original, editable artwork is not included, only the final artwork (with the exception of the social media templates). Please be aware that in order to use the social media templates to their fullest extent, a working knowledge of Photoshop is recommended.
Printing services, paper, and sample prints are not included with your purchase. Please note that listing imagery is for example purposes only, and is not included with your purchase.
Fonts suggested in the brand guidelines are not included in the purchase. It is the sole responsibility of the customer to purchase the appropriate fonts and licenses. However, links to type foundry where you can purchase the fonts will be included where appropriate.
Files will be delivered digitally within five working days of purchase. Please note that depending on the length of your brand name, the design may look slightly different upon completion. Sara Kraus is not responsible for maintaining copies of brand files after the project is complete. Upon purchase, you will fill out the appropriate information to be included in the logo (brand name, etc). Please check your spelling, the studio is not responsible for misspellings or typographical errors in your submission form.
Designs cannot be resold or redistributed, and the sole design copyright stays with Sara Kraus. You may not alter or otherwise redesign the logo or corresponding marks. Designs are not for resale, cannot be shared, and cannot be used for more than one person, company, or brand. Any unauthorized usage is subject to swift legal action.
Moodboard imagery may include photos not taken by me, Sara Kraus. The copyright of these images remain solely with their owner and creator.
Returns on artwork and prints are only accepted in case of damage upon arrival, otherwise all sales are final. So make sure you are really in love before you purchase. I always try to represent colors as accurately as possible here on the site, but due to different screens and resolutions, accuracy is not guaranteed.
If your artwork does arrive with an issue, an e-mail must be sent to firstname.lastname@example.org within seven days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Once your item is received, you will be notified if your return is eligible for a refund. If so, you will be credited back the same way you paid for the item originally.
All products are packaged and shipped with the utmost care to prevent damage. Shipping within the United States is a $10 flat rate, and all shipping internationally is a $50 flat rate fee.
The work you purchase here is yours to hang how you wish, in your home or office. But please note that I, Sara Kraus, retain copyright to any and all work I produce, including not only photographs and designs as well. You may not alter or resell any artwork or designs without prior written consent.
I do not offer framing, since that is something that is very personal to your style, and your home decor. I do, however, strongly recommend that you take your artwork to a local framer, or purchase a frame from a high end retail store.